BOOKING POLICY
Online bookings are secured once a deposit has been paid. The deposit is non-refundable.
To reschedule your appointment, a minimum of 48 hours notice is required.
Strict Punctuality Policy:
Arriving up to 10 minutes late would result in some services being skipped. Full service package will be charged.
Arriving late by 15 minutes or more will result in cancellation of the appointment. Deposit will not be refunded. To reschedule the appointment another deposit will be required.
COLOURING SERVICESÂ POLICY
We adhere to strict standards of health and safety within the salon, in accordance with the regulations set-out by our suppliers and accrediting bodies. We reserve the right to refuse a colour service if it is our professional opinion to do so.
In the instance of a colour service, you will attend a preliminary consultation in-salon where you will be skin-tested no less than 48 hours and no longer than 2 weeks before a first colour service or where a product change is required.
Skin-testing will be repeated as deemed appropriate.
If you have had any recent tattoos, piercings or are pregnant, you will notify the salon and we reserve the right to demand a new skin-test be taken before colouring.
Failure to complete a satisfactory skin-test and consultation will result in the refusal, cancellation or rescheduling of the colour service. In the instance where a deposit has been paid for a consultation not attended, we reserve the right to refuse a refund.
If you suffer any kind of reaction to a product we have skin-tested you for, you will notify the salon immediately and the appointment may be cancelled or rescheduled as necessary. We are not liable for any irritation or reaction resulting from application of colour, chemical treatments or skin-testing where procedure has been adhered to in accordance with the suppliers’ and accrediting bodies’ guidelines.
We endeavour to achieve a colour result as close to the target tone/shade as possible. Due to the individuality and uniqueness of each person’s hair type and make-up, colour services are undertaken with the understanding that the final results may differ from the target colour.
In the event that you are not satisfied with your colour, the salon will be notified and a follow-up appointment attended within two weeks of the original service. In the first instance, the follow-up consultation will be scheduled with the original colourist, assisted by a more senior team member if deemed appropriate.
If hair has been subsequently coloured at another salon or at home before completion of the follow-up consultation and assessment of the hair, we reserve the right to refuse a re-colour or offer a refund for the disputed service.